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Shipping Policy

At Good Supply Automation Inc, we are committed to providing our customers with a transparent, honest, and reliable shipping experience. Please read our detailed Shipping Policy below to understand our delivery times, costs, and practices.

1. Shipping Rates & Cost

●      100% Free Standard Shipping: We proudly offer free standard shipping on all orders across our entire product catalog within the United States.

●      No Minimum Purchase: There is no minimum purchase threshold or order value required to qualify for free shipping. The price you see on the product page is exactly the price you pay at checkout—no hidden shipping fees or surcharges.

2. Order Processing & Handling Time

●      Handling Time: All orders are processed and prepared for shipment within 1-2 Business Days (Monday to Friday, excluding US public holidays).

●      Cut-off Time: Orders placed after 3:00 PM ET (Monday to Friday) or over the weekend will begin processing on the next business day.

3. Shipping Carrier & Transit Time

Once processed, your package will be shipped via trusted domestic carriers, including USPS, UPS, and FedEx.

      ●      Estimated Transit Time: 3 to 7 Business Days (Monday to Friday, excluding public holidays).

●      Total Delivery Window: Most customers can expect their orders to arrive within 4 to 9 Business Days from the date the order was placed (Handling Time + Transit Time).

4. Order Tracking

●      As soon as your order is shipped, we will send you a Shipping Confirmation email containing your unique tracking number and a link to track your package in real-time.

●      Please allow up to 24 hours for the tracking information to update on the carrier's network.

5. Duties, Taxes, & Customs

●      Delivered Duty Paid (DDP): For our customers within the United States, all orders are shipped on a Delivered Duty Paid basis. This means Good Supply Automation Inc covers all import duties, customs clearance, and associated taxes. You will not be responsible for any additional fees upon the arrival of your package.

●      Sales Tax: If applicable, sales tax will be calculated and displayed clearly during the checkout process before you complete your purchase.

6. Address Verification & Shipping Restrictions

●      We ship to all residential and commercial addresses within the United States (including PO Boxes and APO/FPO addresses).

●      Please ensure your shipping address is entered correctly at checkout. We are not responsible for deliveries lost or delayed due to incorrect address information provided by the buyer.

7. Contact Us

If you have any questions regarding your shipment, delivery times, or tracking information, please do not hesitate to reach out to our dedicated support team:

      ●      Company Name: Good Supply Automation Inc

●      Customer Support Email: sales@good-supply.com

●      Customer Support Phone: +1 (720) 388-2398 (Available Mon–Fri, 8:00 AM – 4:30 PM ET)

●      Business Address: 1500 N Grant St, Ste. R, Denver, CO 80203, USA

 

Good Supply sells used surplus products. Good Supply is not an authorized distributor, affiliate, or representative for the brands we carry. Products sold by Good Supply come with Good Supply's 2-Year Warranty and do not come with the original manufacturer's warranty. Designated trademarks, brand names and brands appearing herein are the property of their respective owners. This website is not sanctioned or approved by any manufacturer or tradename listed.
Rockwell Disclaimer : The product is used surplus. Good Supply is not an authorized surplus dealer or affiliate for the Manufacturer of this product. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers. Because Good Supply is not an authorized distributor of this product, the Original Manufacturer's warranty does not apply. While many Allen-Bradley PLC products will have firmware already installed, Good Supply makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. Good Supply also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from Rockwell, its distributors, or any other source. Good Supply also makes no representations as to your right to install any such firmware on the product. Good Supply will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.