At Good Supply Automation Inc, customer satisfaction is our top priority. We want you to feel confident and secure when shopping for your industrial parts with us. If you are not entirely satisfied with your purchase, we are here to help with a straightforward, fair, and fully compliant returns process.
1. 30-Day Return Window
● You have 30 calendar days from the date your package was delivered to request a return or exchange.
● Returned items must be in the same physical and functional condition in which they were delivered by Good Supply. All packaging, accessories, manuals, and manufacturer seals are required only if they were included with the item at delivery.
2. Return Shipping Costs
|
Reason for Return |
Responsibility |
Coverage Details |
|
Seller's Error |
Good Supply Automation Inc |
100% of costs covered; pre-paid label provided for defective, damaged, or incorrect items. |
|
Customer's Choice |
Buyer |
Responsible for shipping costs for change of mind, wrong model ordered, or no longer needed. |
Note: For customer-choice returns, we highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
3. Restocking Fees
10% restocking fee (or processing fee) applies to returns resulting from customer errors
4. Designated Return Address
⚠️ IMPORTANT: Please do NOT return any packages to the manufacturer's address or the original sender's address displayed on the package. Unauthorized returns sent to incorrect addresses cannot be processed and will delay your refund.
All authorized returns must be shipped directly to our designated US fulfillment center:
Good Supply Automation Inc
Attn: Returns Department
1500 N Grant St, Ste. R, Denver, CO 80203, USA
5. Refund Processing Time
● Inspection: Once your return is received at our facility, our quality assurance team will inspect the item within 2 to 3 Business Days to verify its condition.
● Credit: After inspection approval, we will process your refund immediately. The funds will be credited back to your original payment method within 5 to 7 Business Days (Monday to Friday, excluding holidays), depending on your card issuer or bank's processing policies.
6. How to Initiate a Return
To start a return or exchange, please follow these simple steps:
- Request Authorization: Email us at sales@good-supply.com with your Order Number, product part number, and a brief description of the reason for the return.
- Receive RMA: If eligible, we will issue a Return Merchandise Authorization (RMA) number along with clear, step-by-step instructions on how and where to ship your package.
- Ship the Package: Pack the item securely in its original packaging, write the RMA number clearly on the outside of the shipping box, and ship it to the address provided.
7. Contact Us
For any inquiries regarding returns, exchanges, or refunds, please reach out to our dedicated compliance team:
● Company Name: Good Supply Automation Inc
● Customer Support Email: sales@good-supply.com
● Customer Support Phone: +1 (720) 388-2398 (Available Mon–Fri, 8:00 AM – 4:30 PM ET)
● Business Address: 1500 N Grant St, Ste. R, Denver, CO 80203, USA