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More than 600,000 products in stock
More than 600,000 products in stock
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Customer Care

Service & Support

Orders

How do I track my order?

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

Can I modify or cancel after it has been placed?

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team before shipping. Or there will be one processing fee . We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

What payment methods do you accept?

We offer a variety of payment options to accommodate our customers. For any questions, please contact us at sales@good-supply.com

Credit Cards

  • Visa
  • American Express
  • MasterCard
  • Discover

NET Terms

  • Please contact sales@good-supply.com to apply for credit terms
  • Orders made with NET Terms may be paid via ACH, wire transfer, or check

Other Payment Methods

  • ACH
  • Wire Transfer
  • Check

Shipping

What shipping options do you offer?

We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 3-7days, while expedited shipping provides a faster delivery option at an additional cost.

How much does shipping cost?

we offer free shipping for all parts

Do you ship internationally?

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

Returns

What is your return policy?

30days if it is our error , 7days if it is your error (ordered wrong part or not needed)

How do I initiate a return?

Submit a request by email to sales@good-suppy.com

Are there return shipping fees?

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.

Warranty

What is your warranty policy?

All items purchased from Good Supply may not be covered by the manufacturer’s warranty becauseGood Supply is not an authorized dealer . However, the item is covered by Good Supply’s 2-Year Warranty

How do I register my product for warranty coverage?

Product registration for warranty coverage is a straightforward process. Upon receiving your order, you will find detailed instructions on how to register your product on our website.

What is not covered under the warranty?

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.

Wholesale

Do you offer wholesale pricing for bulk orders?

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our dedicated wholesale team sales@good-supply.com

Price matching

Do you offer price matching?

No, we currently do not offer price matching.

Good Supply sells used surplus products. Goood Supply is not an authorized distributor, affiliate, or representative for the brands we carry. Products sold by Good Supply come with Good Supply's 2-Year Warranty and do not come with the original manufacturer's warranty. Designated trademarks, brand names and brands appearing herein are the property of their respective owners. This website is not sanctioned or approved by any manufacturer or tradename listed.
Rockwell Disclaimer : The product is used surplus. Good Supply is not an authorized surplus dealer or affiliate for the Manufacturer of this product. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers. Because Good Supply is not an authorized distributor of this product, the Original Manufacturer's warranty does not apply. While many Allen-Bradley PLC products will have firmware already installed, Good Supply makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. Good Supply also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from Rockwell, its distributors, or any other source. Good Supply also makes no representations as to your right to install any such firmware on the product. Good Supply will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.