Shipping Policy
At Good Supply Automation Inc, we are committed to providing our customers with a transparent, honest, and reliable shipping experience. Please read our detailed Shipping Policy below to understand our delivery times, costs, and practices.
● 100% Free Standard Shipping: We proudly offer free standard shipping on all orders across our entire product catalog within the United States.
● No Minimum Purchase: There is no minimum purchase threshold or order value required to qualify for free shipping. The price you see on the product page is exactly the price you pay at checkout—no hidden shipping fees or surcharges.
2. Order Processing & Handling Time
● Handling Time: All orders are processed and prepared for shipment within 1-2 Business Days (Monday to Friday, excluding US public holidays).
● Cut-off Time: Orders placed after 3:00 PM ET (Monday to Friday) or over the weekend will begin processing on the next business day.
3. Shipping Carrier & Transit Time
Once processed, your package will be shipped via trusted domestic carriers, including USPS, UPS, and FedEx.
● Estimated Transit Time: 3 to 7 Business Days (Monday to Friday, excluding public holidays).
● Total Delivery Window: Most customers can expect their orders to arrive within 4 to 9 Business Days from the date the order was placed (Handling Time + Transit Time).
● As soon as your order is shipped, we will send you a Shipping Confirmation email containing your unique tracking number and a link to track your package in real-time.
● Please allow up to 24 hours for the tracking information to update on the carrier's network.
● Delivered Duty Paid (DDP): For our customers within the United States, all orders are shipped on a Delivered Duty Paid basis. This means Good Supply Automation Inc covers all import duties, customs clearance, and associated taxes. You will not be responsible for any additional fees upon the arrival of your package.
● Sales Tax: If applicable, sales tax will be calculated and displayed clearly during the checkout process before you complete your purchase.
6. Address Verification & Shipping Restrictions
● We ship to all residential and commercial addresses within the United States (including PO Boxes and APO/FPO addresses).
● Please ensure your shipping address is entered correctly at checkout. We are not responsible for deliveries lost or delayed due to incorrect address information provided by the buyer.
Returns and Exchanges
At Good Supply Automation Inc, customer satisfaction is our top priority. We want you to feel confident and secure when shopping for your industrial parts with us. If you are not entirely satisfied with your purchase, we are here to help with a straightforward, fair, and fully compliant returns process.
● You have 30 calendar days from the date your package was delivered to request a return or exchange.
● To be eligible for a return, your item must be unused, uninstalled, in the same physical condition as received, and in its original, unopened packaging (with all manufacturer seals, manuals, and accessories intact). This is especially critical for industrial automation components to ensure safety and function for future users.
|
Reason for Return |
Responsibility |
Coverage Details |
|
Seller's Error |
Good Supply Automation Inc |
100% of costs covered; pre-paid label provided for defective, damaged, or incorrect items. |
|
Customer's Choice |
Buyer |
Responsible for shipping costs for change of mind, wrong model ordered, or no longer needed. |
Note: For customer-choice returns, we highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
10% restocking fee (or processing fee) applies to returns resulting from customer errors
⚠️ IMPORTANT: Please do NOT return any packages to the manufacturer's address or the original sender's address displayed on the package. Unauthorized returns sent to incorrect addresses cannot be processed and will delay your refund.
All authorized returns must be shipped directly to our designated US fulfillment center:
Good Supply Automation Inc
Attn: Returns Department
1500 N Grant St, Ste. R, Denver, CO 80203, USA
● Inspection: Once your return is received at our facility, our quality assurance team will inspect the item within 2 to 3 Business Days to verify its condition.
● Credit: After inspection approval, we will process your refund immediately. The funds will be credited back to your original payment method within 5 to 7 Business Days (Monday to Friday, excluding holidays), depending on your card issuer or bank's processing policies.
To start a return or exchange, please follow these simple steps:
- Request Authorization: Email us at sales@good-supply.com with your Order Number, product part number, and a brief description of the reason for the return.
- Receive RMA: If eligible, we will issue a Return Merchandise Authorization (RMA) number along with clear, step-by-step instructions on how and where to ship your package.
- Ship the Package: Pack the item securely in its original packaging, write the RMA number clearly on the outside of the shipping box, and ship it to the address provided.
Warranty
Products purchased from Good Supply may not be covered by the original manufacturer’s warranty, as Good Supply is an independent distributor and not an authorized dealer. Instead, Good Supply provides a comprehensive 2-Year Warranty on these items. Please note that this warranty excludes damages resulting from misuse, accidents, unauthorized modifications, or attempted repairs by third parties.
Contact Us
If you have any questions regarding your shipment, delivery times, tracking information, returns, exchanges, or refunds, please do not hesitate to reach out to our dedicated support team:
● Company Name: Good Supply Automation Inc
● Customer Support Email: sales@good-supply.com
● Customer Support Phone: +1 (720) 388-2398 (Available Mon–Fri, 8:00 AM – 4:30 PM ET)
● Business Address: 1500 N Grant St, Ste. R, Denver, CO 80203, USA